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SuperHost Training: Foundations of Service Quality
May 9, 2019 @ 8:30 am - 4:00 pm PDT
A comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people working in a front-line, customer-facing role, especially in the tourism and hospitality sector.
The course will cover:
- Basic customer service, communication and teamwork skills – some of the key 21st century skills
- Relationships between service quality, customer experience, and business objectives
- The importance of front-line employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
- Metrics used to assess customer experience and service quality
The course is a one-day interactive classroom session from 8:30 am – 4:00 pm in Barkerville Historic Town & Park. Coffee and tea provided. Bring your own lunch.
Regular fee: $90 + GST. Barkerville will sponsor 50% of the registration fee of all workers in the Wells, Bowron, and Barkerville area.
Session dates: April 30, May 9, May 12, June 3, June 19
For more information and to register, visit: barkerville.ca/careers/#training
Contact: Jillian Merrick, certified SuperHost Trainer, 250-994-3332 ext. 28, jillian.merrick@barkerville.ca
Learn more about the program: https://www.go2hr.ca/training-education/superhost-customer-service-training/foundations-of-service-quality
