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DTSTART;TZID=America/Vancouver:20190512T083000
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DTSTAMP:20260417T192330
CREATED:20190414T163648Z
LAST-MODIFIED:20190414T163648Z
UID:10000239-1557649800-1557676800@whatsupinwells.com
SUMMARY:SuperHost Training: Foundations of Service Quality
DESCRIPTION:A comprehensive\, practical introduction to the principles of providing a quality service experience. This course is ideal for people working in a front-line\, customer-facing role\, especially in the tourism and hospitality sector. \nThe course will cover: \n\nBasic customer service\, communication and teamwork skills – some of the key 21st century skills\nRelationships between service quality\, customer experience\, and business objectives\nThe importance of front-line employees in service sector businesses\nExpectations from the point of view of customers\, employers\, and employees\nCommunication etiquette and best practices\nService recovery techniques\nMetrics used to assess customer experience and service quality\n\nThe course is a one-day interactive classroom session from 8:30 am – 4:00 pm in Barkerville Historic Town & Park. Coffee and tea provided. Bring your own lunch. \nRegular fee: $90 + GST. Barkerville will sponsor 50% of the registration fee of all workers in the Wells\, Bowron\, and Barkerville area. \nSession dates: April 30\, May 9\, May 12\, June 3\, June 19 \nFor more information and to register\, visit: barkerville.ca/careers/#training \nContact: Jillian Merrick\, certified SuperHost Trainer\, 250-994-3332 ext. 28\, jillian.merrick@barkerville.ca \nLearn more about the program: https://www.go2hr.ca/training-education/superhost-customer-service-training/foundations-of-service-quality
URL:https://whatsupinwells.com/event/superhost-training-foundations-of-service-quality-3/
LOCATION:Barkerville Historic Town & Park\, 14301 Hwy 26 E.\, Barkerville\, BC\, V0K2R0\, Canada
CATEGORIES:Barkerville,Bowron,Wells
ATTACH;FMTTYPE=image/png:https://whatsupinwells.com/wp-content/uploads/2019/04/Badges-Certified-Instructor-Foundations.png
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CREATED:20190414T163534Z
LAST-MODIFIED:20190414T163534Z
UID:10000238-1557390600-1557417600@whatsupinwells.com
SUMMARY:SuperHost Training: Foundations of Service Quality
DESCRIPTION:A comprehensive\, practical introduction to the principles of providing a quality service experience. This course is ideal for people working in a front-line\, customer-facing role\, especially in the tourism and hospitality sector. \nThe course will cover: \n\nBasic customer service\, communication and teamwork skills – some of the key 21st century skills\nRelationships between service quality\, customer experience\, and business objectives\nThe importance of front-line employees in service sector businesses\nExpectations from the point of view of customers\, employers\, and employees\nCommunication etiquette and best practices\nService recovery techniques\nMetrics used to assess customer experience and service quality\n\nThe course is a one-day interactive classroom session from 8:30 am – 4:00 pm in Barkerville Historic Town & Park. Coffee and tea provided. Bring your own lunch. \nRegular fee: $90 + GST. Barkerville will sponsor 50% of the registration fee of all workers in the Wells\, Bowron\, and Barkerville area. \nSession dates: April 30\, May 9\, May 12\, June 3\, June 19 \nFor more information and to register\, visit: barkerville.ca/careers/#training \nContact: Jillian Merrick\, certified SuperHost Trainer\, 250-994-3332 ext. 28\, jillian.merrick@barkerville.ca \nLearn more about the program: https://www.go2hr.ca/training-education/superhost-customer-service-training/foundations-of-service-quality
URL:https://whatsupinwells.com/event/superhost-training-foundations-of-service-quality-2/
LOCATION:Barkerville Historic Town & Park\, 14301 Hwy 26 E.\, Barkerville\, BC\, V0K2R0\, Canada
CATEGORIES:Barkerville,Bowron,Wells
ATTACH;FMTTYPE=image/png:https://whatsupinwells.com/wp-content/uploads/2019/04/Badges-Certified-Instructor-Foundations.png
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DTSTART;TZID=America/Vancouver:20190430T083000
DTEND;TZID=America/Vancouver:20190430T160000
DTSTAMP:20260417T192330
CREATED:20190414T163312Z
LAST-MODIFIED:20190414T163312Z
UID:10000237-1556613000-1556640000@whatsupinwells.com
SUMMARY:SuperHost Training: Foundations of Service Quality
DESCRIPTION:A comprehensive\, practical introduction to the principles of providing a quality service experience. This course is ideal for people working in a front-line\, customer-facing role\, especially in the tourism and hospitality sector. \nThe course will cover: \n\nBasic customer service\, communication and teamwork skills – some of the key 21st century skills\nRelationships between service quality\, customer experience\, and business objectives\nThe importance of front-line employees in service sector businesses\nExpectations from the point of view of customers\, employers\, and employees\nCommunication etiquette and best practices\nService recovery techniques\nMetrics used to assess customer experience and service quality\n\nThe course is a one-day interactive classroom session from 8:30 am – 4:00 pm in Barkerville Historic Town & Park. Coffee and tea provided. Bring your own lunch. \nRegular fee: $90 + GST. Barkerville will sponsor 50% of the registration fee of all workers in the Wells\, Bowron\, and Barkerville area. \nSession dates: April 30\, May 9\, May 12\, June 3\, June 19 \nFor more information and to register\, visit: barkerville.ca/careers/#training \nContact: Jillian Merrick\, certified SuperHost Trainer\, 250-994-3332 ext. 28\, jillian.merrick@barkerville.ca \nLearn more about the program: https://www.go2hr.ca/training-education/superhost-customer-service-training/foundations-of-service-quality
URL:https://whatsupinwells.com/event/superhost-training-foundations-of-service-quality/
LOCATION:Barkerville Historic Town & Park\, 14301 Hwy 26 E.\, Barkerville\, BC\, V0K2R0\, Canada
CATEGORIES:Barkerville,Bowron,Wells
ATTACH;FMTTYPE=image/png:https://whatsupinwells.com/wp-content/uploads/2019/04/Badges-Certified-Instructor-Foundations.png
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